Pay by Phone (IVR)
The Ctel Interactive Voice Response (IVR) system is an automated, 24/7 ‘pay-by-phone’ service that allows customers to make payments at their convenience, from anywhere in the world. Always being open for business without having to employ call centre staff means achieving real financial savings.
Better yet, this method does not require you to maintain any hardware or software and all transactions are recorded in our online reporting tool, Merchant Direct, allowing real-time reconciliation of your payment.
Interactive Voice Response (IVR)
Ctel has developed its own IVR scripting language, which makes it possible for us to offer custom IVR solutions to meet almost any business requirement. In addition, we can also supply you with national 1300, 13 xx xx xx and 1800 numbers or you can elect to use an existing service.
Having our own IVR scripting language allows us to offer flexible, scalable, and inexpensive pay-by-phone solutions that can be implemented in a relatively short period of time. This also gives us the ability to respond to requests for modifications to existing IVRs at short notice. Modifications could range from adding a new product, to implementing a price variation, and generally ensuring that the IVR is always in tune with your business and customer requirements.
Reliability and Accessibility
Our national IVR network is geographically redundant, delivering an enviable up time rate and the fastest transaction times possible. The IVR network spans multiple states; including New South Wales and South Australia. This means you can expect lower telecommunications costs because of fewer long distance charges and your customers can expect a consistently high level of service and availability.
Our extensive experience as a provider of IVR solutions allows us to offer valuable advice during the design process, and to ensure you get the maximum return for your investment.